This document details and lists the warranty conditions applicable to Products (including machines) purchased through the e-Shop pursuant to Article 12 of Carpigiani's general terms and conditions of sale (the "Conditions"), of which it is an appendix.

The warranty, even where extended, is valid in all countries where the Carpigiani e-Shop is active at the beginning of its effective date. 

For ease of reference, the terms indicated therein with a capital letter will be referred to accordingly in this document. 

In case of discrepancy between this document and the Conditions, the former will prevail.

The legal warranty lasts for 1 (one) year and covers defects and faults in the Products purchased by the Buyer through the e-Shop (https://shop.carpigiani.com), pursuant to and for the purposes of Article 1490 of the Italian Civil Code without prejudice to, among others, the peremptory terms for its effective date and activation, pursuant to the Conditions.

Please refer specifically to Articles 9, 10, 11, 12, and 13 of the Conditions for the types of defects covered, returns, refunds, and limitation of Carpigiani's liability, as well as remedies available when there are defects in the Products purchased. 

The legal warranty is automatically void in the event of tampering with, replacement or modification of the Products not authorized or performed by Carpigiani.

In addition, with specific, but not exclusive, reference to machines, the legal warranty does not cover the following parts:

• Parts subject to normal wear and tear and/or consumables
• Electrical parts in general, except where otherwise specified
• Parts and labor to repair malfunction or damage caused by operator error
• Parts and operations for malfunctions resulting from improper use of the machine
• Parts and operations for malfunctions resulting from unauthorized technical interventions and/or carried out by technicians not qualified by Carpigiani
• Parts and operations for malfunctions resulting from external causes such as power surges, flooding, excessive temperatures, falls, etc.
• Parts and operations not attributable to manufacturing defects or defects already present when originally manufactured.

(jointly, the "Exclusions").

1. Extended warranty (only machines, functional parts)

Within 1 (one) year from the date of installation of the machine, the Buyer may decide, by purchasing the relevant package, to extend the above legal warranty for 2 years (bringing it to 3 years in total) or 4 years (bringing it to 5 years in total) on the functional parts of the machine, respectively, occurring under the following conditions:

Extended warranty up to 3 (three) years, on functional parts only, will be recognized by Carpigiani, if and insofar as:

• The Buyer makes the purchase of the relevant extension no later than 1 (one) year from the date of installation of the machine(**);and
• The machine is equipped with the Teorema® system; and
• and The Buyer performs regular maintenance of the machine by, among other things, providing for the replacement of the “Tune-up kits” at the prescribed intervals and in accordance with the instruction booklet; and
• The damage or defect for which the Buyer activates the warranty is not caused by the Buyer even through improper use of the machine, its accessories or components or by using non-original replacement parts.

The three-year warranty extension includes 1 (one) technical check-up after 2 years of machine life, carried out by Carpigiani through its authorized dealer.

Exclusions apply to the three-year warranty extension.

Where extended, the warranty starts from the date of installation of the machine and ends after 3 years from that date.
This option is not available for Germany and Austria.

Extended warranty up to 5 (five) years, on functional parts only, will be recognized by Carpigiani, if and insofar as:

• The Buyer makes the purchase of the relevant extension no later than 1 (one) year from the date of installation of the machine(**); and
• The machine is equipped with the Teorema® system; and
• The Buyer performs regular maintenance of the machine by, among other things, providing for the replacement of the “Tune-up kits” at the prescribed intervals and in accordance with the instruction booklet; and
• The damage or defect for which the Buyer activates the warranty is not caused by the Buyer even through improper use of the machine, its accessories or components or or by using non-original replacement parts.

The five-year warranty extension includes 2 (two) technical check-ups after 2 and 4 years of machine life, respectively, carried out by Carpigiani through its authorized dealer.

Exclusions apply to the five-year warranty extension.

Where extended, the warranty starts from the date of installation of the machine and ends after 5 years from that date.

** ** **

If the service requested by the Buyer is not covered by the warranty, it will be subject to a call-out fee, at the cost to be communicated, from time to time, by the servicing party (dealer).

Work not covered by warranty (even if extended) must always be paid for in full by the Buyer.

Where the Buyer decides, after the outcome of the call, not to proceed with the service indicated by the servicing party (dealer), the call-out fee will still be due at the cost applicable from time to time.

(*) Option available for Germany and Austria only.

(**) The date of receipt of the order proposal by Carpigiani shall be decisive. If, however, the relevant payment is not made at the same time as the proposal is sent by Buyer (e.g. because it is made by bank transfer), the proposal shall automatically lapse if payment is not received by Carpigiani within 10 (ten) business days of the proposal being sent, it being understood that the selected warranty extension shall be activated by Carpigiani only upon actual receipt of the price, starting from the expiration of the legal warranty term.