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Privacy policy

of users consulting the website shop.carpigiani.com in accordance with article 13 of Regulation (EU) 2016/679

Why this policy

Pursuant to Regulation (EU) 2016/679 (hereinafter the "Regulation"), this page describes the methods for processing the personal data of users who consult the website accessible electronically at the following address shop.carpigiani.com

This policy does not concern other websites, pages or online services that can be reached through hypertext links possibly published on the website itself but referring to external resources.

Joint Data Controllers

After browsing this website, data relating to identified or identifiable persons may be processed.

Joint Data Controllers subject of this policy are Carpigiani Group– Ali Group S.r.l., with registered office at Via Emilia, 45, 40011, Anzola dell'Emilia (BO), Italy, and Antherica S.r.l., with registered office at Via Passo Buole, 82, 42123 Reggio Emilia (Italy).

Types of data processed

Navigation data

During their normal operation, IT systems and software procedures for the operation of this website acquire some personal data whose transmission is implicit in the use of Internet communication protocols.

This category of data includes IP addresses or domain names of the computers and terminals used by users, the addresses in the Uniform Resource Identifier/Locator (URI/URL) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (success, error, etc.) and other parameters relating to the operating system and the user's computer environment.

These data are necessary for the use of web services and are also processed for the purpose of:

  • obtaining statistical information on the use of the services (most visited pages, number of visitors per time slot or per day, geographical areas of origin, etc.);
  • monitoring the proper functioning of the services offered;
  • facilitating the user's navigation on the website (for example, by memorizing the language choice).

Data provided voluntarily by the user

The optional, express and voluntary sending of messages to contact addresses, private messages sent by users, as well as the completion and submission of forms on the website, involve the acquisition of contact data of the sender, which are necessary to respond, as well as all personal data included in said communications.

Cookies and other tracking systems

For more information on the cookies used by this website refer to the cookies policy on the website.

Data collected by social media

There are social media plug-ins on the website. Regarding the processing of personal data carried out by the managers of Social Media platforms used by Joint Data Controllers, please refer to the information provided by them through their respective privacy policies. Only Carpigiani Joint Data Controller processes the personal data provided by the users through Social Media platforms pages, within the frame of its commercial purposes to promote the services offered.

Purpose of the processing

Legal basis of the processing

Period of data retention

A) Handling of requests for registration to the platform

Your consent

The personal data voluntarily provided by the data subject when registering on the website will be processed as long as the e-commerce service is in place, unless the user proceeds to deactivate the account. In the event of non-use of the website, the user's account and related data will be deleted ten years after the last access to the platform.

C) Give you feedback to any requests for contact

Your consent

The data are stored for the time strictly necessary to execute the data subject's requests.


D) Fulfill legal obligations or comply with any orders from the judicial authorities

The law

In relation to each retention period indicated.

E) Manage any purchase order for products and/or services offered

The contract

Personal data contained in purchase orders placed will be retained for a period of ten years after the conclusion of the contract.

F) Direct marketing purposes (i.e. carrying out activities such as statistics and market research, sending you information material, as well as surveys to improve the service).

The legitimate interest

Personal data processed for direct marketing purposes will be processed for a period of 24 months, unless you deactivate or delete your account or exercise your right to object to processing.

G) Send newsletters, commercial communications and/or information and advertising material on products or services offered or events promoted or organized by the same by e-mail, mail and/or telephone

Your consent

Personal data will be processed as long as the service is active.


H) Allow the customization of commercial or informative communications on products or services offered (profiling).

Your consent

Personal data will be processed as long as the service is active.



Specific information policies

Specific information policies will be present on the pages of the Site in relation to particular services or processing of the data provided.

Nature of data provision

Apart from what is specified for navigation data, the user is free to provide personal data contained in the forms available on the website pages. Failure to provide such data may make it impossible to obtain what was requested.

Place of data processing and recipients

The processing connected to the web services of this website takes place at the aforementioned headquarters of the Joint Data Controllers and is carried out by the company's technical staff. The data collected are processed by the staff of Joint Data Controllers, who act on the basis of specific instructions provided regarding the purposes and methods of processing.

The data may be communicated to third parties such as distributors and/or dealers of Carpigiani machines, as well as companies with which the company has technical and sales collaboration relationships, especially when the internal organization needs to interface with its partner companies, in order to manage and respond to a request from the data subject.

Rights of data subjects

The data subjects whose personal data are being processed have the right at any time:

1. To access your personal data.
2. To obtain their modification or deletion or limitation of their processing.
3. To object to the processing.
4. To data portability.
5. To withdraw consent: the withdrawal of consent shall not affect the lawfulness of processing based on the consent given before the withdrawal.
6. To make a complaint to the Supervisory Authority (Personal Data Protection Authority).

All the above rights can be exercised by sending a request by email to privacy@carpigianigroup.com 


The documentation, images, trademarks, and anything else published and reproduced on this site are the property of Joint Data Controller Carpigiani Group – Ali Group S.r.l.

No responsibility is taken either for the content of what is published on this site or for the use that third parties may make of it, and for any contamination deriving from access, interconnection, and the downloading of material from this website. Any information spontaneously disclosed by third parties to the website may be freely used by the Joint Data Controllers.

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