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Shipments are usually traceable through carriers' websites or other means of communication.
The preparation of transport documents (waybill, transport document, etc.) is the responsibility of Carpigiani Group - Ali Group S.r.l.     
Upon receipt and delivery of the Products, the Buyer is required to check: (i) that the number of packages being delivered corresponds to the number indicated in the consignment note; (ii) that the packaging and its seals are intact, undamaged, not wet or altered in any way.
Any damage to the packaging and/or the Products, or mismatch in the number of packages or instructions must be immediately reported in writing on the carrier's/shipper's consignment note, scrupulously indicating and noting the reasons for conditional acceptance. The risk of product loss or damage is transferred to Buyer at the time Buyer (or a third party designated by Buyer) takes physical possession of the Products.
Shipping costs are calculated at the same time as the order proposal is passed.
Shipments are usually free of charge for orders over a certain amount, as specified from time to time on the Website, exclusive of discounts, promotions, coupons, etc.
However, in case of remote or difficult to reach locations (e.g., islands, mountain areas, inaccessible or poorly served areas) the Buyer may have to pay an additional charge, regardless of the value of the order passed and confirmed.
Where possible, such extra charge will be quantified by Seller and communicated in writing to Buyer generally within 2 (two) business days after order confirmation or at any rate before shipment of the ordered Products.

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